Installation

Installation Guidelines

Customers ordering commercial playground equipment with installation must sign a detailed acknowledgment outlining site conditions, access requirements, and responsibilities. A sample acknowledgment form is available upon request by emailing sales@levelupplaygrounds.com.

General Installation Requirements

  • Permits & Regulations:
    Customers are responsible for obtaining all necessary permits and ensuring compliance with local regulations. Any delays or additional costs due to uncommunicated local requirements must be disclosed at least 48 hours prior to the scheduled installation.
  • Site Conditions:
    • The installation site must be level, clear of obstructions, and allow unrestricted access for trucks and machinery.
    • The site should have water and electrical access, as well as trash facilities for packaging disposal.
    • Customers are responsible for any known or unknown underground obstacles (e.g., utilities, tree stumps, rock, concrete).
    • Installation does not include concrete jackhammering unless explicitly agreed to in writing.
    • Equipment cannot be bolted to asphalt.
  • Delivery & Inventory:
    Customers must unload and inventory equipment upon delivery, placing it near the installation site. This ensures any missing parts can be addressed before installation begins. Missing components not reported before the installer arrives will be the customer’s responsibility.
  • Additional Services & Fees:
    Any additional services requested after installation begins will incur extra charges, billed hourly or per job. All outstanding balances must be paid in full before additional services are performed.

To request the installation acknowledgment form or for questions about site readiness, email sales@levelupplaygrounds.com.

For refund details related to installation cancellations, please refer to the Refund Policy.

Changing an Installation Order
We understand that installation plans may need to be adjusted. If your order includes multiple products and you later add additional sites or locations, additional fees may apply to cover the cost of deploying equipment and personnel to multiple destinations.

Location Changes

  • Changing the installation location to a site more than 20 miles from the original address may result in additional travel charges.
  • All added fees must be paid in full prior to scheduling the installation appointment.

For questions or to update your installation details, please contact customer service.

 

Site Conditions

  • Ensure the play area is clear of trash and debris.
  • The area must be flat and unobstructed. Any required grading or site prep may result in additional charges.
  • The site must be accessible for large delivery vehicles (e.g., semi-trucks) and installation equipment (e.g., Bobcats). Unforeseen access limitations may incur extra fees.

Coordination & Permits

  • Coordinate with any other contractors to avoid scheduling conflicts.
  • Remove any existing play equipment prior to installation, if applicable.
  • Obtain all necessary permits and have them available at the job site.

Permitting requirements vary by city, county, and state. Some permits may take up to 6 weeks to be issued—please plan accordingly.

For questions or assistance with permitting, contact (952)491-0034 or sales@levelupplaygrounds.com.